Cancellation Policies

Event Policy

You will receive a 75% refund if a cancellation is received more than five business days before the event; 50% refund if cancellation is received fewer than five business days before the event for all other non-webinar classes or events without a specific cancellation policy. No refunds will be given after the event has started. You can submit a cancellation request by emailing [email protected] or by calling (800) 438-4424.

Webinar Policy

All registrations must be canceled two business days before the webinar begins. A $25 cancellation/processing fee will apply to all webinar transfers and cancellations made less than two business days before the webinar. The processing fee must be paid before a transfer can be completed. Transfer requests are honored one-time only. No transfers or refunds will be given after the webinar has started. We strongly encourage you to test your equipment in advance of the webinar as you are responsible for technical issues on your end. A demo can be found on the registration page to check your computer, and you can access your webinar thirty minutes before it begins using the link sent out 24 hours before the webinar. For questions, email [email protected] or call (800) 438-4424.

CIC/Ruble Policy 

Full refunds for CIC/Ruble classes are only available if the cancellation request is received more than 30 days prior to the start of the class. Cancellation requests received between 14-30 days before the start of the class will incur a non-transferable fee of $65. Cancellation requests received between 7-14 days before of the start of the class will incur a non-transferable fee $110. Cancellation requests received less than seven days before the start of the class will incur a non-transferable fee of $220. After the start date of your course, no refunds or transfers will be given. Transfers requested less than 14 days before the start of the class will incur a non-transferable fee of $75.

Online Registration Instructions

Sign In to the Big I Indiana Website: www.bigi.org

  • Click on Sign In.  
  • Enter your Username and Password, click Sign In. 

  • If you do not remember your user name or password, click Forgot my Password to search by username or my username to search by email address.
  • If you do not have an account, click Create a New Account. 


To Register for a Class or Event:

  • Hover over CE and Events and select an option of interest.  
  • Find the desired class or event and click the title to begin the registration process.  

Register Myself

  • If registering yourself, click Register Myself.  Depending on the course, there may be additional program options to select.  
  • Click Proceed to Checkout.  On the Shopping Cart page, you will see pending registrations.  If you need to register for other classes/events and wish to pay in one transaction, click “Continue Shopping” and repeat this process to find the desired class/event and register.  
  • When you are ready to complete your transaction, go to the Shopping Cart page, enter and review credit card information under Payment Details and click Submit Order.  Print or save the order summary/receipt shown on the screen.  An order payment confirmation will be emailed.

Register Someone Else

If registering other(s) in your agency, click Register Someone Else.  Click in the box next to “Select an existing contact” and all employees currently listed in our database for your location will be displayed.  Select the individual, review the contact information and update if necessary.  Click Save & Close. 

Select each person to be registered one at a time and repeat the process.  The Cart at the top right will update as registrants are added.  

When all registrants have been added click Proceed to Checkout.  On the Shopping Cart page, select Continue Shopping to register for other classes/events in this same transaction or enter and review credit card information under Payment Details and click Submit Order.  Print or save the order summary/receipt shown on the screen.  An order payment confirmation will be emailed. 

 

Need Help?

 

If you have questions about an event, please contact Megan Vaught at [email protected].
If you need assistance signing in, contact the Database Administrator at [email protected].