AIAM
The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention. Such an important part of understanding the insurance industry is learning how to properly manage and service your agency books of business!
Courses are taken on-demand in an online university format. Find more information here.
MLIS
The specialized MLIS curriculum focuses specifically on directors & officers (D&O) liability, employment practices liability (EPL), and fiduciary liability insurance. Management liability exposures and coverages are complex, and insurance generalists frequently make errors in designing programs for their clients.
Completing the MLIS curriculum will ensure that the agent, broker, consultant, or in-house risk manager or insurance buyer understands the most important aspects of professional and management liability. Find more information here.