ACSR Designation

Big I Indiana has partnered with The Institutes to bring our members high quality education programs and designation options to meet the needs of all agency staff. Whether you’re just starting your career or looking to gain new skills, The Institutes Designations offer a range of programs to help you succeed. All courses are 100% online and designed to fit your schedule, allowing you to build your expertise on your time. 

Take your career further by deepening your knowledge of insurance products and building your client-centric skillset. Achieve these goals and more as you earn Micro-Certs and The Institutes Designations' Accredited Customer Service Representative™ (ACSR™).  Plus, do it all in as little as 25 minutes a day!

Members receive a 20% discount on all ACSR courses.

Program Overview

Build skills you’ll apply immediately as you earn your ACSR. Program highlights:

• 2 courses, 3 Micro-Certs plus ethics
• 3-6 months to complete
• 100% online courses
• Virtual exams for all courses
• Mailed diploma upon program completion
• Digital badge upon program completion

What You'll Learn

• Exceed client expectations to gain trust and loyalty
• Understand the levels of client expectations and methods to exceed those expectations
• Develop strong skills for each communication channel
• Recognize and minimize agency errors and omissions
• Explore personal coverage including property, liability, and auto
• Answer questions around commercial coverage options
• Uncover and close coverage gaps

Courses

Two Focused Core Courses:

• ACSR 32: Becoming a Successful ACSR
• ACSR 322: Addressing Coverage Inquiries

Select Three Micro-Certs:

• M-AB 123: Understanding Supplemental Personal Lines
• M-AB 131: Examining Workers Compensation Coverage
• M-AB 132: Understanding P&C Ratemaking and Pricing
• M-AB 133: Excelling at Account Management
• M-AB 134: Exploring Today’s Risk Management and Insurance Landscape
• M-AB 135: Closing Business Income Coverage Gaps

One Ethics Course:

• Ethical Decision Making in Risk and Insurance

How to Enroll

As a part of your membership benefits, Big I Indiana members receive 20% OFF all designations. To receive all Big I Indiana member discounts, click here to ensure you are signed in to your account. To set up your account, click on Sign Up and complete the fields. You must be signed in to access your courses and exams.

• Once signed in, hover over your name and select My Account.
• Under Profile, scroll down to Current Employer to edit and type in your agency. Select it from the drop-down list and save your changes.
• This is required to receive the 20% discount. If your agency isn’t listed, contact [email protected].
• To register for a designation course, click on a program below. Scroll down the designation page to select a course to enroll in, choose your preferred exam window and materials, then click Add to Cart and continue to checkout to complete the transaction.
• To register for the course exam, hover over your Account name and go to My Courses & Exams. Select Purchase Exam under the listed course then launch the exam once you are ready to take it.