Events and Education Director
Frequently Asked Questions:
Q: Can I still sign up for a webinar that has been removed from the website?
A: Webinars are removed two business days
proir to the webinar so all registrations
can be processed and links sent out. Once
removed, registration is closed.
Q: How much does a webinar cost?
A: Webinars are $45 for members, $60 for non-members.
Q: How do I get my CE certificate?
Following the conclusion of the webinar and verification of your attendance by the course administrator, IIAI will file your CE credit with Vertafore (formerly Sircon) and then send you the CE Certificate (completed within 10 days of the class). To view your CE credits and transcript, you can logon to www.sircon.com
Q: If we attend as a group, how will you know everyone is in attendance?
A: Upon entering the classroom, the names of all registered participants will be typed into the chat box at the bottom of the computer screen. The online course administrator will ask a poll question (for attendance purposes) at random times during the webinar, such as 'Are You Present?' and each participant must respond by typing his or her name and 'Yes' into the chat box.
Q: Can the instructor see me?
A: You can see the instructor, but the instructor cannot see you.
Q: Are there breaks during the webinar?
A: There will be a ten minute break every hour. The instructor announces when the break begins and ends.
Q: Will I be allowed to ask questions?
A: You communicate with the instructor or course administrator by typing into the chat box. Questions for the instructor are welcomed, but optional.
Q: Will there be an exam?
A: No exam is required.
Q: What if I have computer problems?
A: If you have trouble opening the link in the email sent to you 24 hours before the class, try to open it in another browser. If you get into the webinar and have problems with the webinar, then call FISCE. The number is in the email with the link. We recommend that you have a back-up for joining the webinar in case of internet problems or your computer itself is having issues. We will only refund/transfer money if the problem is on our end or if FISCE reports technical issues.
Q: What if I didn't get the link email?
A: Link emails are sent out around 24 hours before the webinar giving you plenty of time to verify that you received it. If it is not in your inbox, please check your spam/junk folder and make sure that bigi.org email is on your approved list to prevent filters from blocking the link emails. If you're link email was blocked by your filter, please call IIAI to have the link resent.
Q: What is the webinar cancellation policy?
A: All online registrations must be cancelled online two business days prior to the webinar at which time registration and online cancellation is closed. A written request for a one-time webinar transfer or webinar cancellation for all other registrations must be submitted to email@example.com at least two business days prior to the webinar. A $20 processing fee will apply for all webinar transfers and cancellations made less than two business days before the webinar, and must be paid before a transfer or cancellation will be completed. No transfers or refunds will be given after the webinar has started. We strongly encourage you to test your equipment in advance of the webinar as you are responsible for technical issues on your end. A demo can be found on the registration page to test your computer and you can access your webinar thirty minutes before it begins using the link sent out 24 hours before the webinar. For questions, email firstname.lastname@example.org or call 800-438-4424.